In today’s business world, customer satisfaction is one of the most effective scales for businesses. After-sales support is the technical support provided to the customer after the product or service is purchased.

The nature of the after-sales service may vary depending on the industry and product. The most common types of after-sales service can be listed as follows:

Pre-installation services (eg installation guide)
User training
Warranty services
Online support
Return / replacement
Spare parts support
Troubleshooting and troubleshooting
Maintenance agreements
Upgrades / updates
Companies often use after-sales support as a business strategy as it leads to higher customer satisfaction, brand loyalty, and even word of mouth. Including automation in after-sales support processes facilitates the work and ensures that relations with customers are carried out easily.

EMDOS supports you not only in sales processes, but also in after-sales processes.